What is Included
Included in rates
- Beds made on arrival
- Housecleaning upon departure
- Household linen and bath linen
- Housekeeping and household linens
- Meet and greet at local office
Not included in rates
- Cancellation insurance
- Concierge service : Pass Plus : starting from 300.00 EUR
- Concierge service : Serenity Pass : starting from 600.00 EUR
- Concierge service : Snow Pass : starting from 90.00 EUR
Rental conditions
- Children must be supervised by an adult at all times when using hot tub, pool, sauna or hammam
- Children welcome
- Concierge Pass Plus : includes, in addition to the Snow Pass concierge service, the organisation of ski lessons, the organisation of shopping delivery(s), as well as reservations for gare station or airport transfers, restaurants, babysitting, activities, wellness services and Christmas decorations.
- Concierge Serenity Pass : includes, in addition to Snow Pass and Pass Plus Concierge, reservations for a chef/caterer (depending on the category of the property), butler (above a certain amount), private transport (drivers, taxis), helicopter transfer (heliski), or other providers services.
- It is not allowed to organise events in the property without prior approval by Villanovo
- Pets not allowed
- Smoking is not allowed inside the house
- Snow Pass Concierge service : includes reservations for ski rental and ski passes and ski lessons.
- The house must be returned in the same condition of check in. Otherwise fees can be charged to the customer.
- Language spoken by staff : English - French
- Check-in :
17:00 h - Check out :
10:00 h- Amount of security deposit :
1 000.00 EUR- Security deposit must be paid in the form of :
Pre-authorization - EXTERNAL LinkReservation conditions
- Guarantee deposit charged by Villanovo upon reservation :
40 % - 2nd payment
61 Days to arrival day :
60 % of total amount of reservation is due to Villanovo.
- The reservation price does not include optional incidentals or on-request items which will be added to your final bill.
Cancellation policy and cancellation fees
- Any booking modification or cancellation must be sent to us by email
- Cancellation policy is applied according to villa local time
- If you cancel your booking, Villanovo shall make the property available for rent to other clients. If the property is booked to another client for the entire rental period, Villanovo shall refund to you 80% of the paid rental fee regardless of the cancellation date. If the property is rented to another client for a portion of the rental period, the refund shall be prorated accordingly..
- Special COVID-19: In the event of a travel ban taken by the authorities of the country of destination, we guarantee a full refund up to 14 days before the expected date of arrival at the villa..
- For all cancellations, the initial guarantee deposit is non-refundable.
- Cancellation occurs less than
61 Days to arrival day :
100 % of total amount of reservation is due to Villanovo.
- No show
100 % of total amount of reservation is due to Villanovo
