What is Included
Included in rates
- Bed and household linens
- Breakfast preparation (excluding cost of ingredients)
- Change of linen twice / week
- Cook
- Daily change of towels
- Daily house cleaning
- Electricity, water, gas
- Gardener
- Guardian
- Housekeeping
- Internet WIFI
- Lunch preparation (excluding cost of ingredients)
- Pool maintenance
- Preparation of the dinner (excluding cost of ingredients)
Not included in rates
- 3 days pre pool heating (mandatory when heating the pool)
- Cancellation insurance
- Cost of food
- Grocery shopping and delivery service
- Pool heating : starting from 70.00 EUR Per Day
Rental conditions
- Children must be supervised by an adult at all times when using hot tub, pool, sauna or hammam
- Children welcome
- Guests do not have access to the kitchen. The staff will be happy to prepare meals for you
- In this house, meals are prepared exclusively by the house staff.
- It is not allowed to organise events in the property without prior approval by Villanovo
- No safety fence around the pool
- Pets not allowed
- Pool has no swimming guard
- Smoking is not allowed inside the house
- The house must be returned in the same condition of check in. Otherwise fees can be charged to the customer.
- Language spoken by staff : English - Arabic - French
- Check-in :
13:00 h - Check out :
12:00 h- Amount of security deposit :
4 000.00 EUR- Security deposit must be paid in the form of :
Credit card pre-authorization (amount is not debited from your card)Reservation conditions
- Guarantee deposit charged by Villanovo upon reservation :
40 % - 2nd payment
45 Days to arrival day :
60 % of total amount of reservation is due to Villanovo.
- The reservation price does not include optional incidentals or on-request items which will be added to your final bill.
Cancellation policy and cancellation fees
- Any booking modification or cancellation must be sent to us by email
- Cancellation policy is applied according to villa local time
- For all cancellations, the initial guarantee deposit is non-refundable.
- Cancellation occurs less than
45 Days to arrival day :
100 % of total amount of reservation is due to Villanovo.
- No show
100 % of total amount of reservation is due to Villanovo
Mention spéciale pour le personnel de la maison. Les 4 personnes sont aux petits soins du matin au soir. Nous étions vraiment tous ravis de cette semaine passée à Marrakech.
Rien à dire concernant Villanovo: Nous avons toujour obtenu des réponses rapides et pertinentes ainsi qu’une très bonne gestion des petits désagréments.