What is Included
Included in rates
- Airport transfer
- Bed and household linens
- Butler
- Chef / Cook
- Concierge service
- Cot + High Chair
- Daily house cleaning
- Full board
- Guardian
- Internet WIFI
- Pool and/or beach towels
- Pool heating
- Selection of bath products
Not included in rates
- Baby sitting
- Car with driver
- Extra bed
- Extra hours of housekeeping
- Grocery delivery
- Tips for the staff
Rental conditions
- Children must be supervised by an adult at all times when using hot tub, pool, sauna or hammam
- Children welcome
- It is not allowed to organise events in the property without prior approval by Villanovo
- No safety fence around the pool
- Pool has no swimming guard
- Smoking is not allowed inside the house
- The house must be returned in the same condition of check in. Otherwise fees can be charged to the customer.
- Language spoken by staff : English
- Check-in :
14:00 h - Check out :
11:00 hReservation conditions
- Guarantee deposit charged by Villanovo upon reservation :
40 % - 2nd payment
50 Days to arrival day :
60 % of total amount of reservation is due to Villanovo.
- The owner may ask you to pay the amounts due for on-site services in local currency.
- The reservation price does not include optional incidentals or on-request items which will be added to your final bill.
- Payments in local currency are subject to variation in currency exchange rates.
Cancellation policy and cancellation fees
- Any booking modification or cancellation must be sent to us by email
- Cancellation policy is applied according to villa local time
- For all cancellations, the initial guarantee deposit is non-refundable.
- Cancellation occurs less than
15 Days to arrival day :
50 % of total amount of reservation is due to Villanovo.
- No show
100 % of total amount of reservation is due to Villanovo
Food - every single meal was outstanding. The kitchen staff really know their stuff. Our chef was Dylan and he was great, sometimes even changing ingredients in a meal for us, all without any objection. Service - Management (Stefan and Chantel) were always on hand and were very approachable. Our butler (Obert) was a legend. He was always around and he is such a nice guy. As for the rest of the staff, every one of them was helpful and always smiling. Game Drives - The game drives on the Kapama Reserve were incredible. Not only did we see the big five, but the quality of the sightings was exceptional. The Elephant Experience - WOW ! As wonderful as Jabulani Safari is, the Elephant Experience takes the cake. This is a must do for anyone, it is truly amazing to interact with these gentle giants and the experience will always remain a highlight in our many travel memories.